Entries by James Bennett

Ask an Expert – Procedure Writer’s Challenges

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Ask An Expert – Episode 3 – “What are some common challenges faced by procedure writers?” Procedure writers/technical writers have complex jobs.  Amongst other things, they are responsible for understanding and writing for the appropriate level of detail, avoiding the creation of human performance error-likely situations , formatting complicated documents, ensuring consistency, fostering collaboration, and sometimes even project managing.  These […]

Ask An Expert – What is a Procedure

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  Ask An Expert – Episode 1 – “What is a Procedure?” What do procedures, work instructions, policies, and guidance documents have in common? Amongst other things, they are all human performance tools designed to help people and companies be more successful in work that is performed by following the direction provided. Most of us would agree […]