The Procedure Solutions Management Team
We value people, both yours and ours.
Darlene McCord became Managing Member in 2013. Darlene has served as Vice President Business Services of the company since May 2008. Prior to that, she was employed in the nuclear industry for 16 years with Constellation Energy where her most recent position was Project Manager for technical procedure upgrade and administrative procedure group. She has lead and participated on several industry teams developing human factored writer guide, procedure process description and work instruction standards and continues her involvement in these areas. She provides consulting services for procedure process and program mapping and is an instructor for human factored procedure writer courses.
James Bennett became Business Director in 2014. He began working for Procedure Solutions Management as a Business Analyst in August 2012. With nearly 10 years of experience working in the technical and entertainment industries, his primary areas of focus were training and support while also specializing in the development of social media strategies and authoring of software manuals.
Previous employers include: Apple Inc., TheBrain Technologies, and Hum Music. In addition to the experience he gained from these companies, he also owned and operated his own business, GreenLine Music and Sound, providing independent technical consulting to several high profile entertainment industry individuals and companies.