The Procedure Solutions Management Team

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Darlene McCord

Darlene McCord

Managing Member

Darlene McCord became Managing Member in 2013. Darlene has served as Vice President Business Services of the company since May 2008. Prior to that, she was employed in the nuclear industry for 16 years with Constellation Energy where her most recent position was Project Manager for technical procedure upgrade and administrative procedure group. She has lead and participated on several industry teams developing human factored writer guide, procedure process description and work instruction standards and continues her involvement in these areas. She provides consulting services for procedure process and program mapping and is an instructor for human factored procedure writer courses.

Stephen McCord

Stephen McCord

Founder/Chairman of the Board

Stephen McCord became Chairman of the Board in 2013. He founded Procedure Solutions Management, LLC in May 2008. With over 30 years’ experience with the operation and maintenance of US Naval steam plants, commercial nuclear plants, and industrial facilities. Steve acted as project manager or participant on several electric industry initiatives sponsored by agencies such as Nuclear Energy Institute (NEI), Institute of Nuclear Power Operations (INPO), and Electric Power Research Institute (EPRI) that has transformed the industry in the development of human factored procedure and work instruction program standards such as Procedure Change Process, Procedure and Work Instruction Writer’s Manual, and Procedure and Work Instruction Use and Adherence. In addition, he has chaired industry groups, lead and participated on numerous Industry procedure and operational assessments, and benchmark activities, addressed industry associations, and provided training and workshops across the US, Canada, and Europe. Primarily focus has been on the development, implementation and training on various programs and processes designed to improve human performance resulting in greater performance consistency, sustainable regulatory compliance and cost reductions.

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James Bennett

James Bennett

Director, Business Services

James Bennett became Business Services Director in 2014. He began working for Procedure Solutions Management as a Business Analyst in August 2012. With nearly 10 years of experience working in the technical and entertainment industries, his primary areas of focus were training and support while also specializing in the development of social media strategies and authoring of software manuals.

Previous employers include: Apple Inc., TheBrain Technologies, and Hum Music. In addition to the experience he gained from these companies, he also owned and operated his own business, GreenLine Music and Sound, providing independent technical consulting to several high profile entertainment industry individuals and companies.

Jennifer Smith

Jennifer Smith

Senior Procedure Program Analyst

Jennifer Smith is a Senior Procedure Program Analyst that has worked for Procedure Solutions Management, LLC since May 2012. She is a subject matter expert on procedure program processes. Jennifer works closely with clients to analyze, design, and implement document programs, provide consulting services for developing and enhancing human factored writer’s guides, procedure process descriptions, as well as template development and support. She also serves as a Project Manager for technical and admin procedure upgrades and oversees other technical writers providing quality control on work product.

Prior to joining Procedure Solutions Management LLC, Jennifer was employed at Pacific Gas and Electric Company, (PG&E) as a Compliance Consultant leading the new enterprise-wide infrastructure for guidance documents (excluding Diablo Canyon Nuclear Power Plant).

Cicelle Thomas

Cicelle Thomas

Human Resources and Recruitment Manager

Cicelle Thomas joined PSM in 2017 as part of the Staffing Division. Her specialty in recruitment, client management, and organizational development led her to her current position as PSM’s Human Resource Manager. As HR Manager, Cicelle is responsible for building a robust remote team to serve clients efficiently and effectively, as well as developing an efficient human resource program that is relevant to new practices while still upholding tried and tested human resources procedures.

Prior to joining Procedure Solutions Management her previous employers include: The Adecco Group’s US Government Division, Mattson Resources (a woman-owned staffing company in Southern California fulfilling staffing needs for Engineering and IT for pharmaceutical, medical device, manufacturing and energy resources), and as a Project Manager at International Society of Pharmaceutical and Engineering (ISPE).

Hannah Ysabelle del Fin

Hannah Ysabelle del Fin

HR Coordinator

Hannah Ysabelle del Fin is the youngest member of the Procedure Solutions Management staff. She initially joined PSM as an Intern and officially became part of the team in May 2020 as an Online Producer and Human Resources Coordinator.

As the Online Producer, Hannah facilitates our live online training by providing all necessary support to both instructor and participants; and as HR Coordinator her weekly and special occasion correspondences help maintain a team environment despite team members working all over the country.
In addition to her roles at PSM, Hannah is completing a Bachelor’s Degree in Communications at California State University - Fullerton.