The Procedure Solutions Management Team
We value people, both yours and ours.
Darlene McCord
Darlene McCord has been with Procedure Solutions Management since it was founded in 2008 and stepped into the role of Managing Member in 2013. Before that, she spent 16 years in the nuclear industry with Constellation Energy, where she led technical and administrative procedure upgrades as Project Manager.
Over the years, Darlene has worked with several industry teams to help develop human-factored writer guides, procedure process descriptions, and work instruction standards. She remains active in shaping these best practices across the industry. Her expertise includes consulting on procedure processes, program mapping, and implementation strategies. She brings a thoughtful, hands-on approach to helping teams craft procedures that mitigate error and encourage consistency across their organization
Stephen McCord
Stephen McCord founded Procedure Solutions Management in May 2008, bringing over 30 years of experience operating and maintaining US Naval steam plants, commercial nuclear plants, and industrial facilities.
Over the years, he’s helped lead major industry initiatives sponsored by the Nuclear Energy Institute (NEI), Institute of Nuclear Power Operations (INPO), and Electric Power Research Institute (EPRI) -- shaping standards for how procedures and work instructions are used. Steve has played a key role in developing human-factored tools like the Procedure Change Process and the Procedure and Work Instruction Writer’s Manual that many companies rely on today.
He has worked around the world to deliver training, chair industry groups, and lead assessments across the U.S., Canada, Europe, and the UAE--just to name a few! Industry groups often turn to Steve as a keynote speaker for his practical insight into making complex processes easier to understand. His work focuses on improving human performance through sustainable programs that enhance safety, compliance, and efficiency.
Jennifer Smith
Jennifer Smith has been with Procedure Solutions Management since 2012, bringing extensive knowledge of procedure programs and knowledge-based performance solutions. She partners closely with clients to design and implement document programs, develop human-factored writer’s guides, and create effective templates and procedure process descriptions.
As the Operations Director, Jennifer leads technical and administrative procedure upgrades and provides quality oversight for other writers’ work. She’s known for her hands-on approach and commitment to delivering clear, usable documentation.
Before joining PSM, Jennifer worked as a compliance consultant at Pacific Gas and Electric Company (PG&E), where she led the rollout of a new enterprise-wide guidance document system. Jennifer is passionate about helping organizations create safe, efficient procedures that truly support the people who use them.
Christina Bennett
Christina Bennett first joined Procedure Solutions Management in 2012 as a payroll specialist. After taking some time in 2019 to explore new professional development opportunities, she returned in 2021, bringing even more experience in management and HR to the team.
Now, as Administrative Director, Christina focuses on building and supporting a strong remote team while overseeing overall team performance, managing resources, setting company goals, and streamlining day-to-day operations. She leads the company’s HR efforts by blending modern practices with proven strategies to support a positive and productive workplace. She plays a key role in implementing company policies and ensuring the team is set up for success.
Her career has included roles at Walt Disney World, Fort Collins Museum of Discovery, and Bob Dunn’s Animal Services, all of which have shaped her thoughtful, people-first style leadership.
Sarah Pickett
Sarah Pickett joined Procedure Solutions Management in September 2021 as a Marketing Specialist. She leads efforts to expand the company’s global reach, strengthen its brand, and manage all communications and digital presence.
Sarah also helps coordinate PSM’s procedure writing courses and Lunch & Learn webinars. She brings creativity and a strategic mindset to her role, using small business marketing tactics and exploring new ways to help the company grow.
Before joining PSM, Sarah held marketing and communications roles at Wayne State University and Walt Disney World. She has a Bachelor of Arts in English with a minor in Communication Studies from Wayne State University.
Outside of work, she enjoys exploring local coffee shops with her husband, reading, and getting into her new favorite hobby—running!
