The Procedure Solutions Management Team

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Darlene McCord

Darlene McCord

Managing Member

Darlene McCord became Managing Member in 2013. Darlene has served as Vice President Business Services of the company since May 2008. Prior to that, she was employed in the nuclear industry for 16 years with Constellation Energy where her most recent position was Project Manager for technical procedure upgrade and administrative procedure group. She has lead and participated on several industry teams developing human factored writer guide, procedure process description and work instruction standards and continues her involvement in these areas. She provides consulting services for procedure process and program mapping and is an instructor for human factored procedure writer courses.

Stephen McCord

Stephen McCord

Founder/Chairman of the Board

Stephen McCord became Chairman of the Board in 2013. He founded Procedure Solutions Management, LLC in May 2008. With over 30 years’ experience with the operation and maintenance of US Naval steam plants, commercial nuclear plants, and industrial facilities. Steve acted as project manager or participant on several electric industry initiatives sponsored by agencies such as Nuclear Energy Institute (NEI), Institute of Nuclear Power Operations (INPO), and Electric Power Research Institute (EPRI) that has transformed the industry in the development of human factored procedure and work instruction program standards such as Procedure Change Process, Procedure and Work Instruction Writer’s Manual, and Procedure and Work Instruction Use and Adherence. In addition, he has chaired industry groups, lead and participated on numerous Industry procedure and operational assessments, and benchmark activities, addressed industry associations, and provided training and workshops across the US, Canada, and Europe. Primarily focus has been on the development, implementation and training on various programs and processes designed to improve human performance resulting in greater performance consistency, sustainable regulatory compliance and cost reductions.

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James Bennett

James Bennett

Director, Business Services

James Bennett became Business Director in 2014. He began working for Procedure Solutions Management as a Business Analyst in August 2012. With nearly 10 years of experience working in the technical and entertainment industries, his primary areas of focus were training and support while also specializing in the development of social media strategies and authoring of software manuals.

Previous employers include: Apple Inc., TheBrain Technologies, and Hum Music. In addition to the experience he gained from these companies, he also owned and operated his own business, GreenLine Music and Sound, providing independent technical consulting to several high profile entertainment industry individuals and companies.

Jennifer Smith

Jennifer Smith

Senior Procedure Program Analyst

Jennifer Smith is a Senior Procedure Program Analyst that has worked for Procedure Solutions Management, LLC since May 2012. She is a subject matter expert on procedure program processes. Jennifer works closely with clients to analyze, design, and implement document programs, provide consulting services for developing and enhancing human factored writer’s guides, procedure process descriptions, as well as template development and support. She also serves as a Project Manager for technical and admin procedure upgrades and oversees other technical writers providing quality control on work product.

Prior to joining Procedure Solutions Management LLC, Jennifer was employed at Pacific Gas and Electric Company, (PG&E) as a Compliance Consultant leading the new enterprise-wide infrastructure for guidance documents (excluding Diablo Canyon Nuclear Power Plant).

Stephanie Dodson

Stephanie Dodson

Procedure Program Analyst

Stephanie Dodson became a Procedure Program Analyst with Procedure Solutions Management in 2015. She has a background in physics, materials science, and engineering, and she recently received her doctorate in physics. She has previously worked for The Boeing Company and the Department of Defense, where she developed strong technical, scientific, and formal writing skills. As a Procedure Program Analyst, her responsibilities include technical writing, human factored writing training, and template development and support.

Cicelle Thomas

Cicelle Thomas

Personnel and Employment Specialist