Lunch and Learn

Join us for our next Lunch & Learn on October 7th, 2021.

Please mark your calendars and save the date for our next Lunch and Learn with Stephen McCord on October 7, 2021 12PM to 1PM ET.

Topic: Industry Practices for Developing Bad Instructions

Our next lunch and learn will focus on industry practices used in developing the riskiest, human error-laden procedures and work instructions possible. To explore this, we will delve into “what bad looks like”. How and why do writers make instruction content worse and (many times) not even realize they’re doing it?

Look at the image on the right. If you wanted to write an instruction step with the highest possible risk, it would most likely read like this: “5.1.1 LIFT vehicle to a sufficient height to gain easy access to transmission.” In this case, the writer of this step assumed a competent mechanic would use a hydraulic lift or another safe method to accomplish “easy access.” But, would you ever imagine that someone would read this step and take the actions shown? If you think we are stretching this to make a point, take a minute to watch this Chemical Safety Board (CSB) video. After watching, ask yourself if you could imagine the staff taking the shortcuts they did that ended in tragedy?

Consider joining us for a global industry discussion on how to develop the worst instructions possible – what bad looks like, and how do you fix it.

Click here to register for our next Lunch & Learn on October 7th, 2021 from 12PM to 1:00 PM ET.

Save the Date!

Below, are the dates for upcoming Lunch and Learns.

Lunch and Learn 2021 Series
  • October 7, 12:00 – 1:00 PM – Industry Practices for Developing Bad Instructions
  • December 1, 12:00 – 1:00 PM – Can Poorly written or Non-Existent Prerequisites impact SAFTEY?
Lunch and Learn 2022 Series

Discussion topics and guests coming soon!

  • February 3, 12:00 – 1:00 PM
  • April 7, 12:00 – 1:00 PM