Procedure Solutions Management: Video Training Series: Ask An Expert

Ask An Expert – What do you mean by, “Human Factored”

   Ask An Expert – Episode 2 – What do you mean by, “Human Factored”? Procedures have been around for a long time and there has been a lot of emphasis on making sure that they were “technically correct”.  As things have evolved and the workforce has changed, industries have come to realize that the […]

Notes, Cautions, Warnings, Precautions, and Limitations – significant human performance failure opportunities?

When performing a procedure or work instruction, do your workers stop to read the Notes, Cautions, Warnings, Precautions, Limitations? If they are like a majority of users, then the answer is most likely “No!” In many industries, there is a requirement to perform placekeeping (e.g., circle/slash, check, initial) on this type of information. Yet, even […]

Procedure Solutions Management: Video Training Series: Ask An Expert

Ask An Expert – What is a Procedure

  Ask An Expert – Episode 1 – “What is a Procedure?” What do procedures, work instructions, policies, and guidance documents have in common? Amongst other things, they are all human performance tools designed to help people and companies be more successful in work that is performed by following the direction provided. Most of us would agree […]